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Testimonials
Submit Your TestimonialSewing Machine Sales have been on line since 1998, that is a whopping 25 years. We are proud to have supplied so many craft enthusiasts internationally.
Our customers also like to tell us about the products they have purchased from our store, these sewing machine reviews may be of interest.
Having had some bad experiences with other companies claiming their extension tables were "universal fit" and that being very far from the case, I made a point of checking via email that this one would fit my machine; this query was very quickly dealt with - on a Sunday! - and I subsequently placed my order, which was an extremely easy process, even though I am far from competent with technology - more to do with my age than anything else! I just have to wait for my extension table to arrive now.
I have an old Singer sewing machine that I needed a foot pedal for, so I send an email enquiring about it. I received a very quick response from Stephen, letting me know it was in stock and sending me a link to their site. I ordered it and received it 3 days later. It was an exceptionally good service. Very quick, friendly and efficient. I was especially glad to be able to get the pedal because the machine belonged to my late mother and was over 30 years old and I thought it was going to be useless without it. Many thanks!
My sewing machine was ordered one day and received the next. I was kept informed of the parcel's progress throughout and delivered on time. Unfortunately the machine wasn't for me, so I got in touch by email and was dealt with professionally and quickly. I would certainly recommend Sewing Machine Sales.
I'm very pleased with the service I've received. I ordered late afternoon on Tuesday and received my machine early Thursday afternoon. Sewing Machine Sales kept me notified throughout the process and bonus points for using DPD, who I find to be the most reliable delivery service in my area. The website is easy to navigate and the extra free gifts were a nice bonus. Based on my experience so far, I feel confident that if there are any problems down the line with the machine that their customer service will be good.
I bought a sewing machine from here very recently and have just ordered some extra needles for it. Finding what I needed was easy, the prices were really good and checkout was easy. Aftercare emails are dealt with very quickly and helpfully. Highly rate this company, it is my new go-to for sewing.
The customer sales people were very helpful and the manager helped me through the procedure to pay as I was unsure how to do it. He was very kind!
I phoned the sales team for help ordering an embroidery machine and the young man could not have been more helpful.
Amazing service, sent my nans old machine for a service and repair, all done within 4 working days. I was kept fully informed as to what was happening. Couldn’t fault the company at all and I have already told others about how good this company are.
I have used Sewing Machine Sales before for a large item, and will be doing so again in a few months time. Service is always spot on, staff are great to personally deal with. Even though I live in France, I will always use this company because I can be sure to get what I need, at the right price, plus I also know it will always arrive in one piece due to the exceptional packing. Thanks everyone
I was able to purchase both types of Brother bobbin thread from one place with only one postal fee and at a very good price for each reel too.
I am an occasional knitter, but as I am quite slow I really wanted to try and knit with a knitting machine. I had wanted one for years, so I purchased a Lk150 and have made some scarves and cardigans. They have turned out well, but I know I need to learn how to do other items. I am looking forward to experimenting and developing my experience, so that I can make more items. As a beginners machine I would recommend the Lk150.
Looking to upgrade my embroidery machine, i came across Sewing machine sales website. I had a good look around the site, read feedback from customers. They have a great range of all types of machines, long established company. Found the machine i was looking for, and when i saw the price i just had to have it. This company ticked all my boxes. Can't wait to get my embroidery machine.
Good customer service, I received a faulty item and got replacement sent out right away. This was the first time I had shopped but won’t be the last. Thank you!
Ordered an insert for my Pfaff Select 1540, arrived promptly, fits perfectly in the machine cabinet, great customer service would use this company again.
Excellent customer service. Ordered on Friday and delivered Saturday lunchtime and it was free delivery! I would certainly use this company again.
The company have been extremely helpful to help find the machine I want and have responded to my queries and enquiries by telephone promptly, professionally and friendly. I have yet to receive my machine but have every faith in this company that it will arrive promptly and safely.
The service was exceptional, they had so much patience dealing with me. The salesman couldn't have been more helpful. I certainly would recommend this company to anyone wishing to purchase a sewing machine. WELL DONE.
Brilliant service, arrived on time and no damage to the packaging, all in tact. Sewing machine user friendly and instructions easy to follow. Price, very good, could not find this type of machine any cheaper, online or in sewing machine shops, 5 stars given for price, service and quality of product
Website very easy to browse and found what I wanted straight away. Excellent Customer Service, no matter the size of your order. Very good quality goods for sale. Excellent Business and I would certainly recommend. Thank you.
I've visited the shop a few times, staff are always super helpful and willing to give their time to talk through options. They've provided no longer in production parts for my ancient Singer and offered advice to my husband on a fault it had. This is my second machine purchased, I recently bought a Brother overlocker recommended by staff, which has been brilliant and another Singer sewing machine (the ancient machine is still in repair), can't wait for it to arrive
Excellent service, my order was dispatched promptly and arrived quickly. The item was ordered online, I found the website clear and easy to navigate. I will definitely use Sewing Machine Sales again if I need spares for my machine.
I know when I order from here it will happen without fuss. Thanks for everything you do.
Quick response to my order and questions. Also filled my order quickly. Certainly would repeat business with Sewing Machine Sales without hesitation.
That's my second machine bought from here - easy transaction and always great price and speedy delivery! Thank you
Sent an email on a query about bulbs for the sewing machine and within a few minutes I had a reply with the answer to my problem. Placed an order, easy website and will have my delivery tomorrow. Very quick and easy.
Excellent! I was able to book a collection and repair at a very competitive price. My local sewing centre was only interested in selling me a new and highly overpriced machine!
Super efficient prompt attention to my order. Ordered a fabulous Brother Airflow 3000 overlocker on Saturday, and received it on Sunday. Can’t get much better than that.
Had nothing but excellent customer service. From advice on what sewing machine would be suitable for what I want, to keeping me updated on my NEXT DAY delivery!! Customer service is above and beyond. The ONLY place to buy a machine
I phoned Sewing Machine Sales in distress. The hinge on my precious Bernina foot pedal had broken. I was considering purchasing a cheap replacement machine but the technical team said I would not get the build quality of my current model. But, they could use 3D printing to mend my pedal! Such honesty and efficiency is rare these days. For a remarkably low cost I now have a fully functioning machine. I am so very pleased. If ever I do replace my vintage Bernina, I will come to this company. Excellent!
I just wanted to say thanks to you all for the great repair, and customer service. You really were good at keeping me updated, and I'm thrilled with the result. I got my machine back today and I've already turned up a pair of trousers. It's not worked so well for ages. It's just a shame about the lid. The machine was an 18th birthday present from my nan & grandad in 1975, so has huge sentimental value as well a practical value. Anyway, I see you do a range of carry bags. I think that's the future! Please pass on my gratitude to everyone involved with the order.
